Refund & Return Policy

Last Updated: July 2026

At NEMO SEA FOODS, we are committed to delivering the freshest seafood to your doorstep. Since fresh fish and seafood are highly perishable, our return and refund policy is designed to ensure food safety and product quality.

1. Order Cancellation

  • Orders can be cancelled only before they are processed or dispatched.
  • Once the order has been cleaned, packed, or shipped, cancellation is not possible.
  • If we are unable to fulfill your order due to stock or operational issues, a full refund will be issued.

2. Returns

Due to the perishable nature of fresh seafood and dry fish products, we do not accept returns after delivery.

However, you may be eligible for a replacement or refund if:

  • You receive the wrong product.
  • The product arrives damaged during transit.
  • The product is spoiled or not fit for consumption upon delivery.
  • The quantity delivered is significantly different from your order.

3. Reporting an Issue

To request a replacement or refund, please contact us within 2 hours of delivery.

Please provide:

  • Your Order ID
  • Clear photos of the product and packaging
  • A brief description of the issue

Claims made after the reporting period may not be eligible for a refund or replacement.

4. Refund Process

  • After verification, approved refunds will be processed to the original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

5. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on product availability.

6. Non-Refundable Situations

  • Customer provides an incorrect delivery address or phone number.
  • Customer is unavailable at the time of delivery.
  • Improper storage of the product after delivery.
  • Minor variations in size, weight, or appearance, which are natural for seafood.
  • Requests made after the specified reporting period.

7. Contact Us

If you have any questions regarding refunds or returns, please contact our customer support team with your Order ID for quick assistance.